Who we serve · Public agencies
Monitoring that keeps working when the network doesn't.
Public agencies run equipment in basements, in rural clinics, and in vehicles that spend the day out of coverage. A monitoring system that assumes connectivity is a monitoring system with a hole in it.
What agencies tell us
Different from a hospital estate in four specific ways.
Coverage that cannot be assumed
A meaningful share of sites have no reliable connection: rural clinics, basements, storage rooms, and vehicles. Any system that treats an outage as an error will be in an error state most of the time.
Procurement is the schedule
The technical evaluation takes weeks and the contracting takes quarters. A vendor who cannot supply the paperwork in the format the process needs adds a quarter to the timeline.
Accessibility is an obligation, not a preference
A console that fails an accessibility review cannot be bought, no matter how good the underlying system is.
Equipment has to outlive the budget cycle
Capital purchases are expected to run for a decade. A five-year support horizon turns a purchase into a recurring political problem.
What we bring
Built for the case where the network, the budget, and the staffing are all constrained.
Store and forward, everywhere
Offline is a normal operating state, not an incident.
- 90 days of local buffering per gateway
- Original timestamps preserved on reconciliation
- Delayed readings flagged, never silently backdated
- Cellular, Ethernet, or Wi-Fi backhaul per site
Cold chain and environmental monitoring
Continuous temperature and humidity with an evidence trail that stands up afterwards.
- Per-unit temperature, humidity, and door state
- Excursion alerting by SMS, email, or webhook
- Calibrated probes with certificates per serial
- Reports formatted for program reporting
Long support horizons
Ten years from purchase, stated in the contract rather than implied.
- 10-year firmware support commitment
- Spare parts availability guaranteed for the same term
- Published end-of-life schedule, no surprises
- Migration path costed before it is needed
Accessibility
The console is tested against the standard your review will apply.
- WCAG 2.2 AA across the operator console
- Section 508 conformance report available
- Keyboard-only operation for every workflow
- Tested with screen readers, not just automated tools
Data residency and audit
Where the data lives and who touched it, answerable on demand.
- US-only tenancy available, contractually
- Immutable audit log with 7-year retention
- Role-based access down to the individual site
- Read-only partner views without full access
Procurement support
The documents the process needs, supplied without a chase.
- Available through state master contracts
- Standard responses to common security questionnaires
- SBOM and vulnerability disclosure policy published
- Reference customers who will take the call
The details a technical evaluation asks for
Supplied up front so the evaluation does not become a correspondence.
| Capability | What we support today |
|---|---|
| Offline operation | 90 days local buffering per gateway; sensors buffer independently |
| Backhaul | Ethernet, Wi-Fi, or cellular; automatic failover between configured paths |
| Alerting | SMS, email, webhook, and console; escalation chains per site |
| Probe calibration | NIST-traceable, certificate per serial number, annual recalibration |
| Accessibility | WCAG 2.2 AA; Section 508 conformance report on request |
| Data residency | United States only, contractually enforced, if required |
| Audit retention | 7 years default, configurable up to 15 |
| Support horizon | 10 years from purchase for firmware and spare parts |
| Procurement | State master contracts; cooperative purchasing agreements in 11 states |
We expected to catch failures. What we actually got was the ability to say, with a straight face, that stock was in range the whole time.
Program lead
County public health department, upper Midwest
Products that show up in this work
The same four families, put together differently depending on what the deployment has to survive.
Send us the questionnaire
If you are at the stage of security questionnaires, accessibility conformance requests, or contract vehicle checks, send them over. That material exists and does not need to be written specially for you.